Sharepoint For Knowledge Management ? Practise People III
The entities KBArticle, KBArticleTemplate and KBArticleComment are now deprecated. This means we don't expect you to use these entities anymore. You must use the newer KnowledgeArticle entity for knowledge management in Dynamics 365 Customer Service. More information: Work with knowledge articles
Sharepoint for Knowledge Management – Practise people III
Add the Knowledge Base Search control to formsCreate knowledge article templateSet up knowledge management using embedded knowledge searchUse Workflow processes to automate processes that don't require user interaction
From this tacit knowledge, teams can learn better and make more informed choices. You can have a common ground where anyone can ask questions, and those questions can be answered by the right people using essential conversations.
Almost 95% of your staff is likely to have used Microsoft Office 365 Suite applications. With the very high popularity of Microsoft Applications, use software for knowledge management solutions from the same suite that your staff use for their day to day tasks in the field.
Once you start using the SharePoint knowledge management system, you will realize that all your data is stored in one place. Searching for content is as simple as doing a wiki search with this knowledge enterprise.
If your Knowledge Management capabilities are intended for external use, like the Knowledge management platform of RStudio, then knowledge base SharePoint might not be the best platform for your needs.
On the other hand, if you want knowledge management solutions for your employees or for a specific user, and there is a lot of document collaboration going on, then SharePoint might be the right choice.
Knowledge management solutions identify knowledge gaps during content creation and refer unanswered customer issues and questions to experts who can respond to customer queries by adding new information back into the system.
Organizations need to integrate the platform with data classification tools that extend the out-of-the-box capabilities of SharePoint with better search functionality, a correct information architecture, taxonomy, and term management. It will turn SharePoint into an effective knowledge management solution.
First, we provide collaboration services with Microsoft Teams, OneDrive, and Microsoft Lists. Second, we provide employee engagement and communication services through SharePoint, Microsoft Stream, and Yammer. Third, we connect people to knowledge and expertise through Microsoft Search and Project Cortex. All these tools are part of an integrated experience and platform.
Hiring more employees to help stem the tide of this information overload is a common thought, but in today's economic landscape, businesses are hard pressed to hire more people when they believe their current employee base can take on the additional load and improve the bottom line. By instituting a knowledge management (KM) initiative, and utilizing supporting technology to properly support it, organizations can tame rampant content proliferation while still ensuring business productivity remains high.
Why Microsoft SharePoint? Already common to many workers using the Microsoft Office suite of products such as Word, Excel, PowerPoint and more, it helps organizations advance knowledge management initiatives by:
Whether it is verbal or digital, sharing leads to a better knowledge base of employees and fosters a culture of knowledge management. Hence, it is crucial to boost such a culture that facilitates employees to use digital platforms for sharing best knowledge and practices.
Accessibility is the key to the best knowledge management. And by keeping the resources on the cloud can help you make the knowledge easily accessible across the organization. Some of the key features of your content management system includes:
Most businesses juggle endless tasks, people, projects, and goals. Having an integrated portfolio management solution ensures that everything is organized while planning and implementing the projects. It helps a team share best practices and project related knowledge and stay on the same page. BizPortals 365 portfolio management solution supports the ever-changing needs of the project management environment. The ready-to-use features and capabilities of Microsoft 365 help in streamlining key activities of project portfolios. It also offers seamless real-time integration with external systems like ERP, CRM, and line of business applications
Same goes with the knowledge sharing platforms. When you select a knowledge management tool, concentrate on the must-have features like quick link sharing, accessibility, responsiveness, social collaboration, authoring, role-based access permissions and, rest all is a bonus. Like, BizPortals 365 platform offers multiple content options like resources, modules, courses, knowledge sheets, etc. across different subject genres. These templates are re-usable, saves time and provide an overview of possibilities to the organization.
The knowledge management practices in an organization shrink most of the unproductive time spent in searching for the information. And at the same time, all the employees will have easy access to the right information, whenever and wherever they need it.
Sharing the best knowledge management practices encourage your employees to share their innovative ideas and help deliver better results. The stimulation of knowledge and increased idea sharing helps the employees to be more productive and on the cusp of new trends and markets.
The importance of customer cannot be overstated as it is ranked before finance and product to achieve business success. Knowledge management plays a crucial role in managing customer relations. For example, when a customer service agent spends a lot of time to search for the relevant information to resolve a problem or answer a question, customers will end up being frustrated and ultimately dissatisfied. With a knowledge-sharing platform, the search effort and time can be reduced drastically. It provides access to consolidated information, making it easier to use.
Know-how is a very important asset for the organization and its management directly impacts the business performance. The knowledge sharing practices can capture best of the knowledge and make it accessible to employees.
Sharing knowledge is one of the best intuitive ways to form a closely-knit community. A dedicated platform for information sharing and management helps businesses to capture and store knowledge in the most accessible ways. Building a community also ensures the consistency of knowledge sharing within the organization.
While communities of practice in knowledge management come across as a recent coinage, the idea behind it is ancient. Cognitive anthropologists Jean Lave and Etienne Wenger coined the term in 1991. But it is only recently that firms have started realizing the value of adopting CoP as a framework for employee knowledge sharing.
Download this e-book to learn how cutting-edge technology can help you simplify knowledge sharing and management expeditiously. And, if you want to explore the real AI live in action, request a live demo now! Hurry, the clock is ticking! ?
Project Cortex uses AI to reason over content across teams and systems, recognizing content types, extracting important information, and automatically organizing content into shared topics like projects, products, processes and customers. Cortex then creates a knowledge network based on relationships among topics, content, and people.
All this information can be explored in depth in a topic page. Project Cortex builds topic pages automatically from your content, using AI. But pages become better with experts, who can edit or create new topics with wiki-like simplicity, incorporating their knowledge and additional resources, and transparently training your knowledge network at the same time. AI also keeps your topic pages up-to-date alongside ongoing people-centric curation.
With Microsoft 365 we are focused on helping all our customers solve these challenges. With the combination of a massive content repository, vast signals from the Microsoft Graph and advancements in AI, we have a unique opportunity to realize the true promise of knowledge, to empower people, to fuel innovation, to accelerate learning and protect information.
Some common ways to build a knowledge base include: A shared Microsoft server or folder: This could be a local file server or a shared Microsoft OneDrive folder. Shared document storage makes information available but this method can sometimes create challenges with duplication, file formats, and accessibility from within or integration with other systems. Microsoft Intranet: Making information easily editable and findable by many people is the key benefit of a wiki tool. Intranet tools such as SharePoint or Microsoft Viva Connections are often used for making internal information accessible to staff. Dedicated knowledge base software: Knowledge base software that integrates or is built on Microsoft and is a specialized tool for creating, maintaining, and delivering information. You could also try mould your current CMS software into a knowledge base. However, if your criteria include scalability and flexibility, you will require a knowledge base solution. Some questions that may help you choose one could be:
Once your knowledge base is built, it needs active management to stay relevant and useful. If it becomes out of date it will lose credibility. Any changes to the company, product or services need to be reflected in the knowledge base immediately.
The drawbacks of utilising SharePoint knowledge base are numerous. The built-in features of SharePoint geared towards making it a collaborative internal tool focused more towards knowledge management.
A SaaS knowledge Base allows for better connectivity and accessibility across the supply chain. People who rely on documentation management for their business needs have spoken, and a Knowledge Base has become the answer to their requirements. 350c69d7ab